TERMS & CONDITIONS

NewAitchy Designs

 

TERMS AND CONDITIONS

All Buildings Are The Property Of NewAitchy Design Until Full Payment Is Received And Can Be Reclaimed At Any Time. Deposit/payment In Full: A Non-refundable Deposit Is Required At The Time NewAitchy Design Order And Full Payment Must Be Received A Minimum Of 10 Days Before Delivery Or Your Building Will Be Put On Hold. Refunds: If A Refund Is Required A £50 Admin Fee & 10% Of The Order Cost Will Be Deducted From The Deposit Or The Deposit Will Not Be Refunded, Whichever Is Greater. It is the Customers Responsibility To Ensure That The Ground Under Any Base I.e. Concrete Bases, Platform Bases, Etc. Is Firm Enough To Support The Weight Of The Base And The Building. It Is The Responsibility Of The Customer To Ensure Their Completed Base Is 100% Flat, Level, Solid And Of Adequate Size To Fully Support The Building – Sizes Quoted Are For The Floor Area. All Concrete Bases Or Slab Bases Must Not Have Any Shallow Or Raised Areas. NewAitchy Design Recommend A Minimum Of 12” Clearance Around The Building To Allow For Fitting Of All Components. For Concrete Bases, We Recommend Reinforcement Mesh Which Helps Prevent Cracking And Movement Bases Will Elevate Your Building. It Is The Customers Responsibility To Work Out All Height Restrictions And Take Full Responsibility For Any Planning Issues. It Is The Customer’s Responsibility To Ensure Bases Are Installed In The Correct Position And Once Installed They Cannot Be Moved. NewAitchy Design Will Not Be Held Responsible For Any Problems Arising Due To Faulty Base Work Constructed By The Purchaser. Access: All Items Must Go Around Your Property Not Through It. If Necessary, And In Order To Accommodate, Please Remove Fence Panels Or Any Obstructions. (i.e., Over Hanging Tree Limbs, Arches, Wires Or Gutters Etc.). If Going Through Gates, There Must Be No Arches, Bars Or Lintels Above. Remember Some Items Are Very Heavy And Normally There Are Only Two People On Each Van. NewAitchy Design Fitters Are Employed To Erect Your Building And Not Rectify Your Base Or Access Problems. If You Have Any Worries, Please Call Back To Your Show Site For A Free Site Visit. Site Preparation: It Is The Responsibility Of The Customer To Ensure That The Site Is Safe And Free From Obstructions That Could Cause Any Damage Or Cause Injury To The Person(s) That Deliver And Erect The Building. The erection service will be void if we cannot deliver and erect at the same time, this will result in the goods being stacked adjacent to the delivery site. If NewAitchy Design are unable to erect the building due to an unsuitable base or access restrictions a recall charge of £50 plus 10% of the order price will apply. If a platform, heavy, or concrete base is required and ordered to rectify a base issue, only the admin fee of £50 will apply. Delivery Dates: Dates given are only a guide and may change depending on circumstances beyond our control (i.e. Breakdowns, Accidents and Adverse weather conditions. Planning: It is the customers sole responsibility to check with their local planning authority regarding planning permission for their building being erected. NewAitchy Design will not be held responsible for any problems regarding planning permission (if applicable). As the customer, you must make sure the area is made safe and cornered off for the safety of any personal or member of the public coming onto the site. Guarantee: Buildings purchased from NewAitchy Design are guaranteed for 10 year against manufacturing and installation defects. Your guarantee will be void if NewAitchy Design personnel do not erect the building or if the customer modifies the building (internally or externally) or the customer fails to maintain the building correctly. Faults/Defects: NewAitchy Design are entitled to a reasonable period of time to rectify any faults/defects. NewAitchy Design will not reimburse you if you choose to rectify any defects yourself or if you appoint a 3rd party to carry out repairs on your behalf. NewAitchy Design will not accept cancellations or returns if the goods have been delivered, erected or altered by applying chemicals or paints to the surfaces or by altering or customizing the goods as his or her own. In the unlikely event that NewAitchy Design authorize collection of goods from you a charge will apply and we would request that the goods are returned with original packaging if possible. We would like to remind you that you have a statutory duty to take care of goods. Disclaimer: NewAitchy Design cannot be held responsible for any damage caused to any property, drives, fixtures, fittings, garden ornaments and plants whilst delivering the building(s). NewAitchy Design product. It is the responsibility of the parent or guardian to supervise children or any person when using the seating for its intended purpose The customer accepts full responsibility for injury which may be caused to any person within, around, or on the framework if not used for intended purpose The company recommends printing out a copy of the terms and conditions for future reference, this does not affect your statutory rights. If you have any queries, please do not hesitate to contact us, we are here to help